tag:zoey.statuspage.io,2005:/historyZoey Status - Incident History2024-03-28T14:40:25-04:00Zoeytag:zoey.statuspage.io,2005:Incident/186899042023-10-04T12:06:25-04:002023-10-04T12:18:22-04:00Zoey Connectivity Issue<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Resolved</strong> - Connectivity is being restored across the network and should be fully restored within the next 15-20min</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:58</var> EDT</small><br><strong>Identified</strong> - An issue affecting access to the Zoey Admin Panel has been identified. Our team is working on restoring service.</p>tag:zoey.statuspage.io,2005:Incident/81218342021-09-30T11:49:21-04:002021-09-30T11:49:21-04:00Issue Logging In<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Resolved</strong> - All Zoey Stores should be operational and online. If you are still experiencing an issue, please open a support ticket. Thank you again for your patience as we restored operations.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and is rolling out across the Zoey Network. We estimate that all stores will be back online in the next 30 minutes. Most stores are already working again. Only the Admin, iOS and Android application were impacted, Front End of the store always worked. Thank you for your patience and we will update once resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:35</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:zoey.statuspage.io,2005:Incident/77589072021-08-13T23:45:24-04:002021-08-13T23:45:24-04:00Web Admin, iOS, Android Unavailable<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>23:45</var> EDT</small><br><strong>Resolved</strong> - We have seen no further issues and are marking the issue fixed. Thank you for your patience.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>18:03</var> EDT</small><br><strong>Update</strong> - API Connectivity has been restored so things should be working. We are currently monitoring API usage and keeping the incident open until we know that things are definitely resolved. Thank you for your patience.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Investigating</strong> - Due to an outage with Salesforce users may be unable to login to the Web Admin, iOS or Android. We are aware of this issue and working on a mitigation.</p>tag:zoey.statuspage.io,2005:Incident/47195672020-07-27T18:17:40-04:002020-07-27T21:09:09-04:00Unable to Login<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>18:17</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Update</strong> - Users should be able to login to the Zoey Control Panel.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>Investigating</strong> - Users are unable to login to the Zoey Control Panel - we are investigating.</p>tag:zoey.statuspage.io,2005:Incident/29073362019-08-23T15:47:43-04:002019-08-23T15:47:43-04:00Store Connectivity Issues<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Resolved</strong> - Connectivity to all stores should now be resolved, thank you for your patience as we investigated this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating the inability to access Zoey Stores.</p>tag:zoey.statuspage.io,2005:Incident/28954702019-08-21T09:03:47-04:002019-08-21T09:03:47-04:00Store Connectivity Issues<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:03</var> EDT</small><br><strong>Resolved</strong> - Connectivity has been restored to all Zoey Stores. Thank you for your patience.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of inability to access Zoey Stores.</p>tag:zoey.statuspage.io,2005:Incident/27129452019-07-15T19:06:01-04:002019-07-15T19:06:01-04:00Stores Unreachable<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>19:06</var> EDT</small><br><strong>Resolved</strong> - The issue has now been resolved. We are investigating why it occurred and taking the appropriate steps to resolve so it will not happen in the future. We apologize for this issue and thank you for your patience as we resolved it.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>18:46</var> EDT</small><br><strong>Identified</strong> - We are actively recovering sites now, the incident should be resolved shortly.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>18:31</var> EDT</small><br><strong>Investigating</strong> - We are investigating issues accessing certain Zoey Stores. We will post updates here as we have further information. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/25707392019-06-18T21:36:31-04:002019-06-18T21:36:31-04:00Store Connectivity<p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>21:36</var> EDT</small><br><strong>Resolved</strong> - All Zoey Stores should now be accessible. If you experience any further issues please open a ticket at support.zoey.com</p><p><small>Jun <var data-var='date'>18</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Identified</strong> - We are currently performing some emergency work, sites may be unavailable for a brief period of time. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/24957492019-06-04T21:05:56-04:002019-06-04T21:05:56-04:00Store Connectivity Maintenance<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>21:05</var> EDT</small><br><strong>Resolved</strong> - Work has been completed and all connectivity has been restored. Thank you for your patience during this brief but important maintenance window. Security is our number one concern and we appreciate your cooperation.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>21:04</var> EDT</small><br><strong>Investigating</strong> - We are currently performing mandatory updates as directed by our upstream provider. Connectivity to Zoey Stores may be impacted for a brief period of time during this work. We will post updates here as they become available. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/24288492019-05-21T13:13:35-04:002019-05-21T13:13:35-04:00Connectivity Outage<p><small>May <var data-var='date'>21</var>, <var data-var='time'>13:13</var> EDT</small><br><strong>Resolved</strong> - A fix has been deployed and all stores should be back online now. If you experience further issues please open a support ticket at https://support.zoey.com</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>12:58</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of being unable to access Zoey Stores at this time.</p>tag:zoey.statuspage.io,2005:Incident/22067372019-02-13T21:58:56-05:002019-02-13T21:58:56-05:00Database Maintenance - brief service interruptions possible<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:58</var> EST</small><br><strong>Completed</strong> - The scheduled database maintenance has been completed. If you have any issues please open a ticket with Zoey Support at https://support.zoey.com - Thank you for your patience during this process.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:50</var> EST</small><br><strong>Verifying</strong> - The maintenance work has been completed. We are now monitoring connectivity and database load. All Zoey Stores should be accessible. Thank you for your patience.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:40</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:37</var> EST</small><br><strong>Scheduled</strong> - We are currently performing some maintenance on one of our database servers. Users may see an interruption in service. We rotate the times that these maintenance windows occur as to not always impact the same time zone and apologize if this is impacting you. We will post an update as soon as this work has been completed. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/21629162019-01-22T18:22:38-05:002019-01-23T11:41:21-05:00Authorize.net - Charges going through, no orders<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:22</var> EST</small><br><strong>Resolved</strong> - Summary of issue: Orders placed through Authorize.net on January 22, 2019 were charged but no order was created in Zoey<br /><br />Cause of issue: Authorize.net made an undocumented change to how they send their responses back to the requester <br /><br />Solution: We have updated our code to reflect how Authorize.net now sends their responses have rolled out a fix for it. Normal order processing through the Authorize.net payment gateway should now resume. All stores will have the fix by 7:30pm ET January 22, 2019.<br /><br />Action You Should Take: All merchants who use Authorize.net must check their transactions starting on January 22, 2019 in Authorize.net (https://login.authorize.net/) to see whether there are any that appear in Authorize.net but do not appear in Zoey. If so, you will need to reach out to the customer directly to have them place the order again and void their transaction in Authorize.net. If you have no missing orders nothing needs to be done.<br /><br />Post Mortem: Zoey was unable to foresee this issue as the matter was Authorize.net changing the response it sends back unexpectedly. This issue is extremely wide spread and affects platforms other than Zoey. We have built more robust handling of these unexpected changes to avoid future issues but anytime a third party response is changed unexpectedly, problems such as this can occur. <br /><br />Thank you for your patience and understanding during this issue.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:04</var> EST</small><br><strong>Identified</strong> - Our Engineering Team has published an update that should Authorize.net send an invalid response, the order will still be created in Zoey. <br /><br />Having said that, the "Transaction ID" will not be correct and you will not be able to create an online credit memo or capture the payment at a later time through the Zoey interface but you can do either of those actions within Authorize.net and manually log it to Zoey to have a record of it (if needed). If your Authorize.net Zoey Payment Settings are for Authorize&Capture then an invoice will automatically be created in Zoey.<br /><br />If you disabled Authorize.net you can re-enable it now as transactions will go through and orders will be created in Zoey but with those two caveats in mind. <br /><br />We continue to wait for an update from Authorize.net and will keep you updated as soon as we receive an update.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:26</var> EST</small><br><strong>Update</strong> - Customers have asked us when this problem began - we first received tickets about this at 3pm ET on January 22, 2019. We suggest you check your Authorize.net transaction logs for transactions that have no corresponding Zoey Order. <br /><br />While we await an update from Authorize.net our technical team is attempting to build a workaround so that even if the response we get from Authorize.net is invalid (as it is now) the order object will still be created in Zoey. We will keep you updated as soon as more information becomes available.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>16:14</var> EST</small><br><strong>Investigating</strong> - We have received many reports of customers placing orders using the Authorize.net payment gateway where charges are being approved but no order record shows in Zoey. <br /><br />We are aware of this issue and have reached out to our Partner Support at Authorize.net who has advised us that this is an incident they are investigating. There have been no modifications to the Zoey codebase with respect to the Authorize.net integration and Zoey is unable to fix this issue at the moment as the error appears to be with Authorize.net.<br /><br />We are awaiting further updates from Authorize.net. We highly recommend disabling the Authorize.net Payment Gateway from your Zoey Store until this issue is resolved. We do not have a method of recreating these broken order objects and we do apologize for that. <br /><br />We will post an update as soon as one is available. Thank you for your patience and your understanding.</p>tag:zoey.statuspage.io,2005:Incident/20892032018-12-09T15:38:21-05:002018-12-09T15:38:21-05:00Database Upgrades<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:38</var> EST</small><br><strong>Completed</strong> - Work has been completed, all stores should now be back online. If you have any further issues please open a support ticket at https://support.zoey.com - thank you for your patience while we finished this work.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:13</var> EST</small><br><strong>Scheduled</strong> - We will be going through a database upgrade this afternoon which will impact the connectivity to stores. We are scheduling the outage for one hour but will update as to the actual duration as the work progresses, with the goal of it being a shorter time frame. During this time, access to Zoey stores will be interrupted. We apologize for this inconvenience and appreciate your patience. We will post status updates as the work is continuing.</p>tag:zoey.statuspage.io,2005:Incident/20045122018-10-31T15:49:26-04:002018-10-31T15:49:26-04:00[Avoidable] Scheduled Outage<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:49</var> EDT</small><br><strong>Completed</strong> - Routing through the old network has fully been restored including all secure certificates. At this time if you have not updated your DNS, Zoey will automatically forward your traffic to the new network but this routing will stop December 15, 2018. We suggest you update your DNS as soon as possible, which you can learn more at https://bit.ly/2zeqMMI. We thank you for your patience as the work took longer than expected. If you have any issues please open a support ticket at https://support.zoey.com.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:01</var> EDT</small><br><strong>Verifying</strong> - At this time connectivity using the old network routing has been re-established. You may receive a Secure Connection error for the next few hours as our team continues to work through the final steps in resolving this issue. We apologize for the extended duration of the outage and encourage you to update your DNS settings as soon as possible. This routing will be available until December 15, 2018. Should you have any issues, please open a ticket with our support team.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>17:27</var> EDT</small><br><strong>Scheduled</strong> - *** This outage is completely avoidable *** <br /><br />For those who have not updated their domain settings, there will be an outage tomorrow as we work to wind down our former network. This outage can be avoided by updating the DNS settings today: Please see https://bit.ly/2zeqMMI for instructions on how to avoid it <br /><br />We expect this outage to last for approximately two hours but if you update your DNS settings to the new values, this will not impact you in any way.</p>tag:zoey.statuspage.io,2005:Incident/19993782018-10-28T16:32:15-04:002018-10-28T16:32:15-04:00Database Outage<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:32</var> EDT</small><br><strong>Resolved</strong> - We have restored connectivity to the database servers for all stores. If you experience any further problems please open a support ticket. We apologize for any inconvenience and thank you for your patience.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Identified</strong> - Some sites are currently unable to load due to a database outage. We have identified the problem and are working on a fix.</p>tag:zoey.statuspage.io,2005:Incident/19979022018-10-27T15:48:55-04:002018-10-27T15:48:55-04:00Reboot of server infrastructure<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:48</var> EDT</small><br><strong>Update</strong> - All stores are now back online. If you have any issues please open a ticket with our support team at https://support.zoey.com</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Monitoring</strong> - Stores are now coming back online and should be accessible over the next few minutes as connections are resumed. Thank you for your patience.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>15:36</var> EDT</small><br><strong>Identified</strong> - To complete some of the ongoing work relating to our new infrastructure, a mandatory reboot of certain services is needed. We expect this reboot to last 10 minutes and will keep you updated here. You may be unable to access your site during this brief window of time. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/19451712018-10-02T17:20:09-04:002018-10-02T17:20:09-04:00Unable to login<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Resolved</strong> - We have observed no further issues logging in for 15 minutes. At this time all Zoey Customers should be able to login. Should there be any problems please open a support ticket or monitor this page. We encourage all Zoey customers to subscribe to these notifications to receive them in real time.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:02</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are restoring the ability to login.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of customers being unable to login.</p>tag:zoey.statuspage.io,2005:Incident/17445502018-05-27T13:50:24-04:002018-05-27T13:50:24-04:00Rolling Network Updates<p><small>May <var data-var='date'>27</var>, <var data-var='time'>13:50</var> EDT</small><br><strong>Resolved</strong> - At this time all work has been completed and all Zoey Stores are operational. If you experience any further issues please open a ticket with our Support team.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Update</strong> - We are continuing to install the updates required for this work. At this time all Zoey Stores are operational, the work continues in the background. You may experience brief periods of time where site availability is degraded but this should be extremely limited. Thank you for your continued patience.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>09:21</var> EDT</small><br><strong>Identified</strong> - We are currently implementing a routing fix for the outage earlier this week to prevent this from occurring again. Due to the nature of the work there may be periods of time where your Zoey Store is unavailable. This work does not impact all Zoey Stores and connectivity will be restored as the work progresses. We will post updates to this page as the work progresses. We appreciate your patience as we continue to make our network more resilient.</p>tag:zoey.statuspage.io,2005:Incident/17403842018-05-23T14:38:06-04:002018-05-23T14:38:06-04:00Unable to access Zoey Stores<p><small>May <var data-var='date'>23</var>, <var data-var='time'>14:38</var> EDT</small><br><strong>Resolved</strong> - At this time all systems are running without further interruptions. We will mark this incident resolved. If you experience any further issues please open a ticket at https://support.zoey.com</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Monitoring</strong> - At this time we have restored connectivity to all Zoey Stores. The issue appears to be with an isolated part of the network which we plan on replacing with an improved architecture to avoid issues such as this in the future. We sincerely apologize for the outage. Please note that Zoey Infrastructure is monitored 24x7x365 and we strive to solve to incidents as quickly as possible. We appreciate your patience during this outage. If you have any further issues please open a ticket with our support team at https://support.zoey.com</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:09</var> EDT</small><br><strong>Identified</strong> - We have identified the issue and are currently in the process of restoring connectivity to the affected sites. Thank you for your continued patience.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>11:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of being unable to access certain Zoey Stores. We will post more information as it becomes available. Thank you for your patience.</p>tag:zoey.statuspage.io,2005:Incident/15825962018-01-29T15:48:13-05:002018-01-29T15:48:13-05:00Unable/slow to login to Zoey Admin Panel<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:48</var> EST</small><br><strong>Resolved</strong> - We have released a patch to resolve the cause for the incident this afternoon. We appreciate your patience and understanding as we resolved this. At no time were front end of sites affected, only logging in or browsing the admin was slowed down/inaccessible. Thank you for your patience we will now mark this incident Resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:08</var> EST</small><br><strong>Identified</strong> - We have identified the issue causing customers to not be able to login. We are now putting a fix in place to prevent this error from occurring in the future. Customers should be able to login now but we continue to actively monitor the situation and issues may resurface until this incident is marked as resolved.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of customers not being able to login to the Zoey Admin Panel.</p>tag:zoey.statuspage.io,2005:Incident/15445722017-12-21T22:58:13-05:002017-12-21T22:58:13-05:00Rolling Updates<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>22:58</var> EST</small><br><strong>Resolved</strong> - The upgrades have been completed on all servers. We perform these upgrades to continue and improve the reliability and stability of our product. As always, we appreciate your patience during these upgrades. At this time, everything is back up and running. If you are experiencing any issues, please open a Support Ticket.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>21:44</var> EST</small><br><strong>Identified</strong> - Zoey is performing maintenance work on some servers to upgrade the software to the latest version. You may experience brief interruptions in service although you may not experience any depending on which update is being ran. We will update this status page as we progress through the work.</p>tag:zoey.statuspage.io,2005:Incident/15434792017-12-21T06:00:04-05:002017-12-21T06:00:04-05:00Internet Connectivity Upgrades<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>00:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:53</var> EST</small><br><strong>Scheduled</strong> - Our upstream Internet Service Provider will be performing upgrades to their network during the overnight hours of 00:00 (midnight EST GMT-5) to 06:00am EST. During this time you may experience issues accessing Zoey Stores or the Zoey Backend for brief periods of time while this work is being completed. We apologize for the inconvenience and appreciate your understanding. This maintenance window is outside of Zoey's control.</p>tag:zoey.statuspage.io,2005:Incident/15404252017-12-18T11:26:08-05:002017-12-18T11:26:08-05:00Analytics Dashboard Outage<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Resolved</strong> - At this time Analytics should be restored for all customers. We apologize for this interruption in retrieving data.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Identified</strong> - We are looking into issues loading the analytics dashboard within Zoey. No other impact to services exist at this time, all stores are functioning normally.</p>tag:zoey.statuspage.io,2005:Incident/15328802017-12-11T17:59:30-05:002017-12-11T17:59:30-05:00Trouble Accessing Zoey Stores<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:59</var> EST</small><br><strong>Resolved</strong> - At this time all Zoey stores should be accessible. We will be scheduling a maintenance window in the near future to apply a fix to prevent this error from occurring again. Thank you for your patience and understanding as we continue to make the Zoey infrastructure more resilient.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:43</var> EST</small><br><strong>Monitoring</strong> - Sites are now coming online. We expect all Zoey Stores to be accessible within the next ten to fifteen minutes.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:39</var> EST</small><br><strong>Identified</strong> - We are in the process of restoring connectivity, we expect sites to start being accessible again within the next few minutes.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:17</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of customers being unable to access certain stores</p>tag:zoey.statuspage.io,2005:Incident/14409782017-10-24T16:01:54-04:002017-10-24T16:01:54-04:00Problems Accessing Zoey Store<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>16:01</var> EDT</small><br><strong>Resolved</strong> - All Zoey Stores should now be operational. If you are still experiencing issues please open a support ticket. We apologize for this issue.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:41</var> EDT</small><br><strong>Monitoring</strong> - A fix is being rolled out to all stores, we expect this to be completed within the next 20 minutes.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Identified</strong> - We have identified the issue causing this error and are now fixing it. We will update you shortly.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Investigating</strong> - We are aware of customers receiving error messages accessing their stores and are investigating the issue now.</p>